Hayley Pernsteiner Featured in Hotel Business
As traveler expectations continue to evolve, our Director of Hospitality, Hayley Pernsteiner, shares her perspective in Hotel Business on what today’s guests are looking for and how hotels can adapt to meet those changing demands.
In the feature, Hayley discusses the growing “splurge or stay home” mindset, where travelers are increasingly selective about when and why they book a hotel stay. She explains how thoughtful design, personalized experiences, and amenities that foster comfort and connection can create memorable stays that guests can’t replicate at home.
Rather than competing on luxury alone, Hayley emphasizes the importance of creating authentic, experience-driven environments that give travelers a compelling reason to choose a hotel. As expectations continue to shift, she notes that the most successful hospitality spaces will be those that deliver lasting value through intentional design and meaningful guest experiences.
Her perspective reflects Empire & Co.’s approach to creating hospitality environments that prioritize connection, comfort, and memorable experiences.
Read the full article here.